About Colonial National Mortgage - San Antonio San Antonio
*Important Information Regarding Colonial National Mortgage and COVID-19*
Because of the threat to the safety and health of our customers and employees from the coronavirus, also known as COVID-19, we are taking several measures to protect us all, while maintaining uninterrupted service to you.
Effective Wednesday, March 18, 2020, Colonial Loan Officers will be working remotely and our lobbies will be closed in order to limit contact and help stop any possible spread of this virus.
• To view Home Loan programs, please visit GoColonial.com, or contact your Loan Officer directly via phone or email.
• To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. *Please note that we may be experiencing high call volumes at this time, and services may be delayed.
• To make a mortgage payment, view mortgage account details or send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
This is a rapidly changing situation, and these procedures are subject to change. We’ve been through a number of trying times in our 68-year history, and we’ll get through this one too. Staying in touch with customers is a big part of that, so feel free to contact us anytime if you have questions.
The San Antonio branch of Colonial National Mortgage has a highly experienced loan origination team that has an average experience of 20 years in the mortgage finance industry. Our team is led by Pat Goolsby, Branch Manager, who believes that a team who stands behind WHY they produce loans will consistently succeed in meeting and exceeding customer expectations. That is why she has established a culture centered on one main goal – helping people achieve homeownership so their families can live and thrive in their community.
Not only to do we originate purchase and refinance loans, but we are experts in highly specialized products of construction to permanent financing and home renovation loans. We also have a knowledgeable team familiar with first-time homebuyer and down payment assistance loans.
Colonial has been helping customers achieve the dream of home ownership since 1952. Colonial offers a full-suite of home loan products including Conventional, Adjustable Rate, FHA, VA, USDA, Condo, Low-Down Payment, Single-Close Construction, Jumbo and more. Colonial is a multiple recipient of Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization. We are privately held by choice to ensure our focus remains on the customer, and not the expectations of Wall Street. So, whether you’re buying your first home, your next home, building your home or refinancing, Go Colonial for all of your home buying needs.
FDIC Insured | Equal Housing Lender | NMLS ID 401285